FAQs - Frequently Asked Questions
❓ Frequently Asked Questions
Aapke saare sawalat ke jawab yahan hain!
Jawab nahi mila? WhatsApp karein ya Contact Us
🛍️ Ordering & Payment
Q: Order kaise karein?
A: Bohot asaan hai! Product select karein, "Add to Cart" par click karein, checkout karein, aur apni details fill karein. Detailed guide ke liye How to Order page dekhen.
Q: Kya Cash on Delivery (COD) available hai?
A: ✅ Jee haan! Poore Pakistan mein COD available hai. Jab product aapke ghar pahunche, tab payment karein. Koi extra COD charges nahi!
Q: Online payment safe hai?
A: ✅ Bilkul! Hum secure payment gateway use karte hain. Aapki card information encrypted aur safe rehti hai.
Q: Minimum order amount kya hai?
A: Koi minimum order amount nahi! Aap ek toy bhi order kar sakte hain.
🚚 Shipping & Delivery
Q: Shipping charges kitne hain?
A: Rs 200-300 location ke mutabiq. Checkout ke waqt exact amount show hoga.
Q: Delivery kitne din mein hoti hai?
A: 📦 Normally 3-7 business days. Major cities mein jaldi (3-4 days), remote areas mein thora zyada time (5-7 days) lag sakta hai.
Q: Kya international shipping available hai?
A: Abhi sirf Pakistan mein delivery karte hain. International shipping jald shuru hogi insha'Allah!
Q: Order tracking kaise karein?
A: 📱 Jab order ship hoga, aapko tracking number milega WhatsApp/SMS par. Us number se aap courier company ki website par track kar sakte hain.
Q: Kya same day delivery hai?
A: Abhi same day delivery nahi hai, lekin hum jaldi se jaldi deliver karne ki koshish karte hain!
🔄 Returns & Refunds
Q: Return policy kya hai?
A: 🔄 7-day return policy hai. Agar product unused aur original packaging mein ho, toh return kar sakte hain. Details ke liye Refund Policy dekhen.
Q: Agar product damaged mile toh?
A: 📸 Foran humein WhatsApp par photos bhejein (+92 3713000316). Hum immediately replacement ya full refund arrange karenge. Aapki satisfaction hamari priority hai!
Q: Refund kitne din mein milta hai?
A: Product receive hone ke baad 5-7 business days mein refund process hota hai. COD orders ke liye bank transfer, online payments ke liye original payment method par refund.
Q: Exchange kar sakte hain?
A: ✅ Haan! Agar size ya color change karna hai, toh exchange possible hai (subject to availability). WhatsApp par contact karein.
🎯 Products & Quality
Q: Kya products original hain?
A: ✅ 100% authentic aur original products! Hum koi duplicate ya fake toys nahi bechte. Quality guarantee hai!
Q: Toys safe hain bachon ke liye?
A: 🔒 Bilkul! Saari toys safety standards ke mutabiq tested hain. BPA-free, non-toxic materials. Har product par age recommendation bhi di gayi hai.
Q: Warranty milti hai?
A: Electronic toys par manufacturer warranty hoti hai (details product page par). Agar koi manufacturing defect ho, toh hum replacement dete hain.
Q: Product ki actual color/size kaisi hogi?
A: 📸 Hum accurate photos use karte hain, lekin screen settings ki wajah se thora difference ho sakta hai. Size/dimensions product description mein clearly mentioned hain.
💬 Customer Support
Q: Customer support kaise contact karein?
A:
📱 WhatsApp: +92 3713000316 (Fastest!)
✉️ Email: smartbuysohail@gmail.com
📝 Contact Form: Contact Us page
Q: Support timings kya hain?
A: ⏰ Monday-Saturday: 9 AM - 9 PM | Sunday: 10 AM - 6 PM (PKT). WhatsApp messages 24/7 accept hote hain, reply working hours mein milega.
Q: Bulk orders ke liye discount?
A: ✅ Jee haan! 5+ toys order karne par special discount milta hai. WhatsApp par contact karke quote lein!
🎁 Special Offers & Discounts
Q: Discount codes kahan milte hain?
A: 🎉 WhatsApp par subscribe karein ya email list join karein. Special occasions (Eid, birthdays, sales) par exclusive discount codes bhejte hain!
Q: Free shipping kab milti hai?
A: Special promotions ke dauran free shipping offers hote hain. Updates ke liye WhatsApp par connected rahein!
💔 Still Have Questions?
Koi bhi sawal ho, befikar hokar poochein!
📱 WhatsApp: +92 3713000316
✉️ Email: smartbuysohail@gmail.com