Refund policy

🔒 RETURN & REFUND POLICY

📦 Return Timeframe

We offer a 7-day return policy.
This means you must contact us within 7 days of receiving your order to request a return.

❌ Requests made after 7 days will not be accepted under any condition.

✅ Conditions for Return

To be eligible for a return:

  • The product must be unused

  • In original packaging

  • In the same condition as delivered

Returns that do not meet these conditions may be rejected after inspection.

🚨 Damaged / Wrong Product (VERY IMPORTANT)

If you receive a product that is:

  • Damaged

  • Defective

  • Or incorrect

You must contact us within 24 hours of delivery with clear photos or video proof.

✅ In this case:

  • Return shipping cost will be paid by our store

  • Customer will receive a refund or replacement, as approved

❌ Complaints made after 24 hours for damaged or wrong items will not be accepted.

🚚 Return Shipping Charges (PLEASE READ CAREFULLY)

  • If the return is due to damage or wrong item → Store pays return shipping

  • If the return is due to change of mind, dislike, size issue, or any personal reason → Customer pays return shipping

💰 Refund Policy – Cash on Delivery (COD Orders)

All orders are currently processed via Cash on Delivery (COD).

Once the returned item is received and inspected:

  • The return request will be approved or rejected

  • If approved, the refund amount will be calculated as:

Refund Amount = Product Price – Return Shipping Charges – Courier (TCS) Fees

👉 This means:

  • Any courier charges paid by the store will be deducted from the refund

  • Customer will receive the remaining balance only

Refunds will be processed via bank transfer or store-approved refund method.

⏳ Refund processing time: 5–7 business days after approval.

🔁 Returnable Items

Currently, all items are eligible for return.

If any item becomes non-returnable in the future, it will be clearly mentioned on the product page before purchase.

📲 Contact for Returns & Refunds (WHATSAPP ONLY)

To request a return or refund, please contact us via WhatsApp only at:

📞 +923713000316

Rules for WhatsApp support:

  • Contact must be made within 7 days of delivery

  • For damaged or wrong items, contact within 24 hours

  • Please share your order number and clear photos/video proof

  • Messages sent after the allowed time will not be entertained

  • Requests without order details or proof may be rejected

Our support team will guide you through the return and refund process.

🌍 Country

This Return & Refund Policy applies to orders delivered within Pakistan only.