Shipping & Return Policy
🚚 Shipping & Return Policy
Aapki satisfaction hamari priority hai!
📦 Fast & Reliable Delivery
Poore Pakistan mein safe aur timely delivery!
🚚 Shipping Information
🌍 Delivery Coverage
Hum poore Pakistan mein deliver karte hain! Chahe aap kisi bhi city ya area mein hon, aapke favorite toys aapke ghar tak pahunchenge.
✅ Coverage: All major cities aur remote areas bhi included!
💵 Shipping Charges
Flat rate of PKR 200-300 for all orders nationwide.
📍 Major Cities: Rs 200 (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.)
📍 Other Areas: Rs 250-300 (location ke mutabiq)
🎉 Special Offer: Bulk orders par shipping discount available! WhatsApp karein.
⏱️ Processing & Delivery Time
Orders carefully process kiye jate hain within 1-2 business days. Delivery typically takes 3-7 business days depending on your location.
📍 Major Cities: 3-4 business days
📍 Other Cities: 5-7 business days
📍 Remote Areas: 7-10 business days
💡 Note: Public holidays aur weekends delivery time mein shamil nahi!
📦 Order Tracking
Jab aapka order ship hoga, aapko tracking number milega WhatsApp/SMS par. Is number se aap real-time mein apne order ko track kar sakte hain.
📱 Updates: Har step par notification milegi - Processing, Shipped, Out for Delivery!
📦 Packaging
Har product ko carefully pack kiya jata hai taake delivery ke dauran koi damage na ho. Bubble wrap, sturdy boxes aur proper cushioning use karte hain.
🎁 Gift Wrapping: Special occasions ke liye gift wrapping bhi available! Request karein.
🔄 Return Policy
⏰ Return Period
Aap eligible items ko 7 days ke andar return kar sakte hain from the date of receiving your order.
📅 Example: Agar 1st January ko product mila, toh 7th January tak return kar sakte hain.
✅ What Can Be Returned
Hum returns accept karte hain for:
- ✅ Wrong items delivered
- ✅ Manufacturing defects
- ✅ Products that significantly differ from description
- ✅ Damaged products (delivery ke dauran)
❌ What Cannot Be Returned
Yeh items return nahi ho sakti:
- ❌ Used or opened toys (hygiene reasons)
- ❌ Items without original packaging
- ❌ Products damaged by customer
- ❌ Items purchased on special discount/clearance sale
- ❌ Customized or personalized products
📝 Return Process
Return karna bohot asaan hai! Yeh steps follow karein:
Step 1: Contact Us
WhatsApp (+92 3713000316) ya email (smartbuysohail@gmail.com) par contact karein within 7 days.
Step 2: Provide Details
Order number, product photos (agar damaged hai), aur return reason batayein.
Step 3: Get Approval
Hum aapki request review karenge aur 24 hours mein approval denge.
Step 4: Ship Back
Product ko original packaging mein pack karke courier se bhejein. Return shipping address hum provide karenge.
Step 5: Refund/Exchange
Product receive hone ke baad 5-7 business days mein refund ya exchange process hoga.
💰 Refund Information
Approved returns ke liye refund 5-7 business days mein process hota hai.
💳 COD Orders: Bank transfer ya JazzCash/EasyPaisa
💳 Online Payments: Original payment method par refund
💡 Note: Shipping charges non-refundable hain (unless product defective/wrong tha).
🔄 Exchange Policy
Agar aap product exchange karna chahte hain (size, color, model change), toh yeh possible hai subject to availability.
🔁 Exchange Process: Same as return process. WhatsApp par batayein ke kaunsa product chahiye.
🚨 Important Notes
- ⚠️ Return shipping cost customer bear karega (unless product defective/wrong tha)
- ⚠️ Product original condition mein hona chahiye with all tags, packaging, accessories
- ⚠️ Refund amount mein original shipping charges deduct honge
- ⚠️ Damaged/defective products ke liye photos zaroor bhejein
- ⚠️ Return approval ke bina product wapas na bhejein
💬 Questions About Shipping or Returns?
Hum yahan hain aapki madad ke liye!
📱 WhatsApp: +92 3713000316
✉️ Email: smartbuysohail@gmail.com
🛍️ Shop with Confidence!
Hassle-free returns aur fast delivery ke saath shopping ka maza lein!